★★★★★
Karen Clegg
Trustpilot
This product has really helped me, I no longer wake up at night with that itching feeling. I have been sleeping through till morning,
Refund policy
1. Our 60-Night Promise
We want every Zurii product to work for you, and if it doesn't we'll make it right. Every order is covered by a 60-night (60-day) money-back guarantee, starting from the day it is delivered.
The 60 nights is how long you have to decide, and not how long our products take to work. Some women notice a difference in the first few nights, and for others it takes a little longer. You are not expected to wait before judging whether something is right for you.
2. If it didn't work for you
If a Zurii product hasn't brought you the relief or the result you hoped for, email us at support@zurii.store with your order number within 60 days of delivery, and we will refund you in full.
There are no forms to fill in, no photos to send, and no questions about why. We may ask what didn't work for you because it genuinely helps us improve, but answering is never a condition of your refund.
3. If a product made your symptoms worse
There is no time limit on this one.
If a Zurii product caused irritation, a reaction, or made your symptoms worse, stop using it and email us at support@zurii.store. We will refund you regardless of how long ago you ordered, and that includes a reaction to an ingredient.
We would far rather know than have you stay quiet, because it matters to us what happened. If a reaction feels severe or concerning, please also speak to your doctor.
4. If your order arrived damaged, faulty or incorrect
Email us at support@zurii.store within 14 days of delivery with your order number and a photo or short video showing the problem, and we will refund or replace it.
We handle the carrier or supplier claim from our end, so you don't need to do anything beyond sending us the photo or video.
5. You never need to send anything back, even if you've used it all
Zurii products are personal and intimate-care items, so once one has been opened we cannot resell it, and we will not ask you to post it back to us.
Your refund applies whether the jar is new, opened, half used or empty. Keep it, pass it on, or throw it away, because your refund does not depend on returning anything.
6. Cancelling an order
If your order hasn't shipped yet, email us at support@zurii.store with your order number and we will cancel it and refund you in full.
Once an order has shipped we can't cancel it, because it is already with the carrier and on its way to you. But you are not stuck with it, because the 60-night guarantee still covers you. Email us once it arrives and we will refund you then, and you never need to post anything back.
7. What we can't refund
- Orders outside the 60-day window. The one exception is where a product made your symptoms worse, which has no time limit at all.
- Parcels that the carrier has confirmed as delivered and which were then lost or stolen from your property. We will still help you lodge a claim with the carrier and provide any documentation you need.
- A second guarantee refund. The guarantee covers one refund per customer or household, so if you have already had a guarantee refund, we can't give another one on a later order. This does not apply to damaged or faulty orders, or to a reaction, which are always covered.
8. How refunds are paid
We review every request within 2 to 3 business days and then issue the refund to your original payment method.
From there it usually takes 5 to 10 business days to appear in your account. That part is down to your own bank rather than us, and some banks are quicker than others.
If more than 10 business days have passed and you still can't see it, please email us again at support@zurii.store. We don't want you waiting without an answer.
9. Subscriptions and recurring orders
We no longer offer subscriptions, so you only ever pay for what you order. If you still have an older recurring order with us, email support@zurii.store and we will cancel it for you and confirm within 1 business day. Once it is cancelled, nothing further will be sent and no further payments will be taken.
If you have already been charged for an order you did not want, tell us and we will make it right. The 60-night guarantee covers it, and you keep the product.
10. Your rights
Nothing in this policy limits or replaces the consumer guarantees you have under the Australian Consumer Law, or under the consumer law that applies where you live.
11. Contact
For anything at all, email support@zurii.store with your order number and we'll take care of it.