Refund policy

1. Our 30-Day Order Support Policy

At Zurii, we're committed to helping every customer have the best possible experience with NightSkin.

If your order arrives damaged, incorrect, faulty, or if NightSkin makes your symptoms worse, please contact us within 30 days of your order being marked as delivered and we'll review your claim fairly.

Our support team will work with you to understand what happened and, where appropriate, provide a replacement or refund in accordance with this policy.

Because NightSkin is a personal-care product, this policy is designed to protect both our customers and the hygiene and safety of all products.

Before Deciding Whether NightSkin Is Right for You

NightSkin is designed to support your skin's natural barrier over time.

Skin that has been itchy, sore, or irritated for months—or even years—often takes time to calm down.

For this reason, we recommend using NightSkin consistently every night for at least 90 days before deciding whether it is right for you.

Some women notice relief quite quickly, while others need longer because every person's skin is different.

This recommendation does not change your consumer rights or the situations that qualify for a refund under this policy.

4. What CANNOT Be Refunded

To keep things fair for all customers, we cannot offer refunds for:

The product simply didn't work as hoped

Everyone's skin is different.

NightSkin is designed to support your skin's natural barrier over time, and results naturally vary from person to person.

Skin that has been itchy, sore, or irritated for months—or even years—often takes time to recover.

For this reason, we recommend using NightSkin consistently every night for at least 90 days before deciding whether it is right for you.

A lack of improvement on its own does not qualify for a refund.

Change of mind

We do not offer refunds for:

  • Changing your mind

  • Ordering by mistake

  • No longer wanting the product

Missing proof

Claims sent without the required photos or information may be declined.

Misuse of the product

We cannot refund products damaged by:

  • Using too much product

  • Using it incorrectly

  • Not following instructions

  • Using it on areas not recommended

Allergic reactions to listed ingredients

All ingredients are listed on our website and packaging.

Please check the ingredients carefully and perform a small patch test before regular use if you have sensitive skin.

Products damaged after delivery

We cannot refund products that were:

  • Lost after delivery

  • Stolen after delivery

  • Left outside and damaged by weather

  • Damaged by lawn equipment, cars, pets, neighbours, or other people

  • Accidentally thrown away after delivery

  • Disposed of before we could review the issue

Claims made too late

We cannot approve claims:

  • More than 30 days after delivery

  • More than 14 days after symptoms became worse

  • More than 5 days after a delivered parcel issue